Customer Service
- Shipping & Delivery
- We ship via UPS Ground anywhere in the United States. Our mixes are milled to order, so please allow up to 4 business days for orders in stock to ship. Brooklyn Brew Shop guarantees shipping completed within 6 weeks from the time of your order.
Brooklyn Brew Shop is not responsible for delayed or returned orders due to incorrect or undeliverable addresses. If you have a PO Box, APO, or FPO address please confirm that UPS does deliver to you prior to ordering. After the first delivery attempt, we are not responsible if the recipient is unavailable and the package or its contents are lost or damaged after delivery. Please note that liquid yeast is extremely perishable. We take precautions by shipping with an icepack but are not responsible after the first delivery attempt if this item has been improperly stored and no longer viable. We are not responsible for delays caused by UPS due to weather or mechanical difficulties.
For international shipping please contact us at orders@brooklynbrewshop.com. - Privacy & Security
- We do not share customer information with any other parties. Your personal information is only used for the purchase and shipping of your order. Online purchases are kept confidential and emails are only added to our newsletter list if you choose to opt in.
- Returns & Replacements
- If you are not happy with your order you may return the products in their original condition and packaging for a refund. This return policy does not apply to any custom orders. All returns must be received within 30 days of purchase and be in perfect condition. Please note that yeast and hops should be kept refrigerated prior to shipping and liquid yeast must be returned with a refrozen icepack.
To make a return or exchange, email us at orders@brooklynbrewshop.com within 3 days of receipt and specify your reason for return. We will issue a return authorization number (RAN). Please pack the item with care, include the RAN, and address to:
Brooklyn Brew Shop Returns
170 Tillary St. – Suite 304
Brooklyn, NY 11201
Return shipment must be postmarked no later than 10 days after the receipt of item. Unless the item is damaged, you will be responsible for all shipping cost back to Brooklyn Brew Shop. Failure to adhere to any of these conditions will result in a 15% restocking fee.
We recommend inspecting your purchase immediately especially as some items need to be refrigerated. If an item is incorrect, flawed, or damaged, please notify us within 3 days of receipt and we will be glad to send out a replacement. We take care in packaging our orders but the items are fragile and on occasion are mishandled in delivery. If your package arrives with apparent damage to the box and goods inside, or if the jug is shattered please send us a photo and we will replace the entire order. If a single part is damaged please email us at orders@brooklynbrewshop.com and we will send out a replacement. Yeast should be refrigerated upon arrival – we unfortunately cannot exchange this item if improperly stored. Replacement yeast can be purchased at brooklynbrewshop.com/store. - Taxes
- Sales tax will be collected on orders shipped to addresses in New York State (8.375%). Residents in other states are responsible for complying with local state tax laws.